Delivery, Returns & Contact
Delivery:
Royal Mail First Class Signed For
Royal Mail Special Delivery Next Day Guaranteed Before 1pm
Returns:
Please let us know if you are seeking a replacement, exchange or a refund.
*Please Note: When trying on pendants or bracelets, please do not wear perfume / aftershave o
r a deodorant which may leave a scent or mark on the item(s). The item(s) must be returned in their original packaging with any enclosed documentation.
Faulty Items
If the item you received is faulty, please contact us upon receipt and quote your order number, your name and address, details of the product and the fault, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. If a fault appears after 14 days from receipt of the item please contact us.
Receiving The Wrong Item
If the item you received is not what you originally ordered, please contact us and quote your order number, your name and address, details of the product and the detail of the item received, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
When returning any product please contact us using the form below, you will receive a response within 24 hours, Monday - Friday.
Our Returns Address:
142A Hermon Hill
London E18 1QH
United Kingdom
Phone & Email:
+44 (0) 20 8519 5999
website@hattongarden.london