Refund policy
Exchanging Items
If you are not satisfied with your purchase, please return the item(s) to us in their original condition* within 14 days of receipt. All products are returned at your own cost. Returns received after 14 days will not be accepted.
Please let us know if you are seeking a replacement, exchange or a refund.
*Please Note: When trying on pendants or bracelets, please do not wear perfume / aftershave or a deodorant which may leave a scent or mark on the item(s). The item(s) must be returned in their original packaging with any enclosed documentation.
Faulty Items
If the item you received is faulty, please contact us upon receipt and quote your order number, your name and address, details of the product and the fault, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. If a fault appears after 14 days from receipt of the item please contact us.
Receiving The Wrong Item
If the item you received is not what you originally ordered, please contact us and quote your order number, your name and address, details of the product and the detail of the item received, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
If you are not satisfied with your purchase, please return the item(s) to us in their original condition* within 14 days of receipt. All products are returned at your own cost. Returns received after 14 days will not be accepted.
Please let us know if you are seeking a replacement, exchange or a refund.
*Please Note: When trying on pendants or bracelets, please do not wear perfume / aftershave or a deodorant which may leave a scent or mark on the item(s). The item(s) must be returned in their original packaging with any enclosed documentation.
Faulty Items
If the item you received is faulty, please contact us upon receipt and quote your order number, your name and address, details of the product and the fault, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. If a fault appears after 14 days from receipt of the item please contact us.
Receiving The Wrong Item
If the item you received is not what you originally ordered, please contact us and quote your order number, your name and address, details of the product and the detail of the item received, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.